Returns and exchange details

We do not provide refunds for completed custom paintings due to the custom nature of the work. We allow up to two revisions of the painting if you aren't satisfied, and additional revisions may be granted at our discretion. 

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For highly custom paintings, we often work with digital artists to create digital mocks that you can review and approve before we start your painting. If your order is canceled before the painting is started, we will refund your payment in its entirety - however, we may need to withhold up to $150 of your refund to ensure that we can pay the digital artist.

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We insure all shipments at no cost to you, so if any damage happens to the painting, we will replace it.

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There may be some color variation due to computer monitors. We make a special effort to ensure that paintings match the original colors unless you specify otherwise. 

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Please message us with questions!

Payment

We accept all major credit cards and securely process all payments via Stripe.

Shipping

Each piece of art is inspected and packaged for safe travel so that your piece arrives to you in perfect condition. We insure all shipments at no cost to you, so if any damage happens to the painting, we will replace it.

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Paintings larger than 24x36 may need to be shipped rolled - this does not harm the painting. Additional shipping charges may apply, if you prefer that your larger painting be shipped stretched and ready to hang.

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International Shipping Disclaimer

You, the buyer, are responsible for any VAT, tariff, duty, taxes, handling fees, customs clearance charges, etc. required by your country for importing consumer goods. We do not collect this beforehand, and cannot give you an estimate of the cost - charges vary around the world. If customs fees and charges are refused at the time of delivery, your order will be returned and you will not receive a refund for shipment costs.

Additional policies and FAQs
 

For any painting created by artocrat, we retain the artistic rights to the painting and can share it as part of our portfolio. Note that if you send us artwork for reproduction, you must own the rights to reproduce that artwork.